terms

Ts&Cs

Terms and conditions

PROMOTIONS:

  • All promotions, including campaigns, offers, events, and functions, are subject to change without notice.
  • Promotions cannot be combined with any other offer.
 

LICENCE:

  • We responsibly serve alcohol and reserve the right to refuse entry or service to intoxicated guests.
 

BOOKINGS & CANCELLATIONS:

A la carte bookings:

  • For groups under 12: No money will be charged to your credit card during booking or at the time of reservation; it’s just a pre-authorisation.
  • For groups over 12: A non-refundable $20 per person deposit is required.

Promotional bookings (such as Bottomless Brunch):

  • Full payment is required at the time of booking.
  • Please note a 2% processing fee for all credit card payments.

Cancellations and no-shows:

  • If you cancel or don’t show up within 48 hours of your booking, a $20 penalty per person will be charged to the card used for booking.
  • Unfortunately, refunds won’t be issued for cancellations, no-shows, or reductions in numbers.

Reserved tables:

  • We’ll hold reserved tables for 15 minutes past the original booking time.
  • If you don’t claim the table within this period, it may be given to another group.
 

MINORS:

Join us at Flour Child! To ensure a delightful experience for all, we invite guests who are 18 and older to make bookings.


In harmony with Victoria’s laws, including liquor licensing laws, we ensure a responsible and enjoyable environment for everyone.


Guests under 18 are welcome to visit our premises when accompanied by a responsible adult, like a parent, step-parent, guardian, grandparent, or an 18+ spouse.


While we celebrate the presence of all our guests, we serve alcoholic beverages exclusively to those over the legal age of 18, contributing to a safe and pleasurable dining experience for all.


Any patrons under the age of 18 must be easily identifiable by all our staff. To this end the underage patrons will be requested to wear a wrist band at all times whilst in the venue.


There are no circumstances where underage patrons can consume alcohol on the licensed premises. Police Statutory Fines of up to $20,000 may apply.

DIETARY REQUIREMENTS:

  • Communicate all dietary requirements to staff before ordering, including allergies and vegan requests.
  • A full allergen list is available upon request.
  • Flour Child is not responsible for allergies if not communicated.
 

DRESS CODE:

  • Smart-casual attire required, with collared shirts preferred for males.
  • Dress code strictly enforced, especially on weekends.

Unacceptable attire includes:

  • Active or sporting attire of any kind or brand
  • Ripped, torn, or soiled clothing
  • T-shirts with offensive designs or words
  • Camouflage clothing
  • Beachwear, including singlets or tank tops
  • Manual work clothing or boots (including all steel cap boots)
  • Unclean, untidy, or torn footwear
  • Ugg boots or rubber gum boots.
 

SURCHARGE:

  • A 10% surcharge applies on Sundays.
  • 15% surcharge applies on public holidays.
 

GIFT VOUCHERS:

  • Value: This voucher is available for purchase in denominations ranging from $50 to $1000 and is redeemable for food and beverage at Flour Child.
  • Redemption: This voucher must be redeemed in full on a single occasion. No remaining balance will be refunded or credited.
  • Expiration: This voucher is valid for a period of 3 years from the date of issue and must be used by the expiration date.
  • Transfer: This voucher is non-transferable.
  • Locations: This voucher can be redeemed only at Flour Child locations.
  • Exclusions: This voucher is not redeemable for cash and cannot be used during certain promotional periods or on specific products/services.
  • Redemption Instructions: To redeem this voucher, please quote your gift voucher number when making a reservation and present the gift voucher to the supervisor on duty upon arrival at the restaurant. Proof of ID must be supplied when redeeming your gift voucher.
  • Lost or Stolen Vouchers: Please take extra care of your gift voucher. Lost gift vouchers cannot be replaced, cancelled, or refunded. Flour Child does not take responsibility for any lost or misplaced vouchers.
  • Refund Policy: Vouchers are non-refundable.
  • Legal Compliance: This voucher is issued in compliance with the laws of Victoria and other applicable laws and regulations.

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